Refund policy
Return & Refund Policy
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Return eligibility
- The item must be unused, unworn and in its original condition.
- All original packaging and accessories must be included.
- Items showing signs of use, damage or missing parts may not qualify for a refund.
- If your order included a free feeding bottle or a discounted accessory such as the pop-up mosquito net, please return those items as well. If they are not returned, their value is deducted from your refund.
How to start a return
Email us at multivendor.us@gmail.com with your order number and the reason for the return. Once your request is approved we will send you return instructions.
Return shipping
Return postage is paid by the customer. We do not provide prepaid return labels for change-of-mind returns, and original shipping charges are non-refundable.
There is no restocking fee.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with clear photos of the product and the packaging. In that case the return is entirely on us: we send a prepaid return label and replace or refund the item.
Refunds
Once your return has been received and inspected we will notify you of the outcome. Approved refunds are issued to your original payment method within 5 business days of the parcel reaching us. Depending on your bank or card issuer it can take a few additional days to appear on your statement.
Non-returnable items
- Used products
- Items returned without their original packaging
- Products damaged through misuse or improper handling
- Gift cards
Contact
TRNDIFY LLC
Email: multivendor.us@gmail.com
7901 4th St N STE 33489, St. Petersburg, FL 33702, United States
We typically respond within 24–48 hours.